Partnered with senior leaders to develop a technology plan that included internal operations and customer services for remote monitoring and management of hardware, software and VoIP systems.
Provided direction to support company technical needs including automation and technical tool development to make operations more efficient.
Worked strategically and in close partnership with cross-functional teams, to handle IT Operations, and successfully coordinated with senior level executives and department heads to assemble resources for internal software systems.
Managed the day-to-day operations for a $20M company, with direct responsibility for 35 employees in our Information Technology, Operations, and Professional Services departments.
Developed and implemented strategic plans to insure that all our data operations were maintained, that Disaster Recovery was in-place and security protocols were enforced.